Property Policies

A Note on Flexibility and Safety

• We want to assure you that while we’ve always prided ourselves on our cleanliness standards, we are taking additional measures to ensure your health and safety. We are sanitizing all surfaces thoroughly between guests, paying particular attention to high-touch surfaces (such as doorknobs, light switches, and remotes). In addition, all public and dining spaces have been reconfigured to meet social distancing guidelines.

Deposit and Cancellation

• A credit card will be needed to guarantee reservations according to our inn's policies. This includes a deposit in the amount of one-half the stay (minimum deposit is for 1 night). Furthermore, guests are responsible for charges on all rooms and days reserved when notice of cancellation is less than 48 hours prior to the scheduled arrival. During our high season, from May to November, our cancellation policy is for 1 week. Any cancellations made during that week will be liable for their entire booking. Finally, cancellations are subject to a $20 processing fee.

Smoking

• The Hartstone Inn is a non-smoking inn. Non-compliance with inn's policies such as this will result in a $150 (minimum) cleaning fee.

Pets

• We are able to accommodate dogs in our three designated pet-friendly rooms for $25 per dog, per night. Dogs are not allowed in the main inn or restaurant. Dogs must not be left unattended in the room.

Check-in

• Check-in time is anytime after 3 PM. If your room is vacant and clean prior to 3 PM, we will be happy to provide you with an early check-in.

Check-out

• Our checkout time is 11 AM. If you need to check out later, please contact the front desk ahead of time, and we will do our best to accommodate your request.

Group Cancellations

• Group reservations consisting of 7 or more rooms are final and deposits are completely non-refundable.

New Policy: Credit Card Hold for Incidentals

At Hartstone Inn, we strive to provide all our guests with a comfortable and enjoyable experience. To help us maintain the integrity of our services and facilities, we will now be placing a $100 hold on your credit card at check-in.

This hold is a standard procedure and will be used to cover any incidentals or unplanned charges that may occur during your stay (for example, beverages or items taken after bar hours).

• The hold will not be charged unless incidental expenses are incurred.
• The unused portion of the hold will be released automatically after check-out.
• Please note that release times may vary depending on your bank or credit card provider.

We appreciate your understanding and cooperation in helping us continue to offer the high level of service and hospitality that Hartstone Inn is known for.